Refund policy

Kurage Return & Refund Policy

Last Updated: 2025/9/1

At Kurage, we pride ourselves on creating unique, high-quality T-shirts featuring original AI-generated artwork. Your satisfaction is our priority. Please read this policy carefully to understand your rights and our procedures regarding returns and refunds, as our products involve custom artistic designs.

1. Returns & Exchanges Eligibility

  • Return Window: We accept returns and exchanges for unworn T-shirts within 30 days of the delivery date.

  • Condition: To be eligible, the T-shirt must be unworn, unwashed, and in brand-new condition with the original tags attached. It must be free of any stains, odors, or damage.

  • Proof of Purchase: Your order number is required to process any return or exchange.

2. Important Considerations for AIGC Products

Please note that our T-shirts feature custom-designed, AI-generated artwork. Therefore:

  • Returns based solely on a change of mind about the design's appearance (e.g., the color looked different on screen, the design was larger/smaller than expected) may be subject to restocking fees or may only be eligible for store credit, as the product is custom-printed and cannot be resold as new.

  • We provide high-quality mockups and detailed size charts on each product page to help you make an informed decision. Please review these carefully before purchasing.

3. Non-Returnable Items & Situations

The following items and situations are final sale and cannot be returned or exchanged:

  • T-shirts that have been worn, washed, or altered in any way.

  • T-shirts with removed tags.

  • Any items purchased during a clearance sale or marked as "Final Sale."

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact Us: Email our customer care team at it-admin@kurageai.com within the 30-day window. Please include your order number, a photo of the T-shirt(s), and the reason for your return.

  2. Wait for Instructions: We will respond with a Return Merchandise Authorization (RMA) number and shipping instructions. Returns shipped without an RMA number will not be accepted.

  3. Ship the Item: Securely pack the item(s) and mail them to the address we provide. We recommend using a trackable shipping service. Kurage is not responsible for return packages that are lost or damaged in transit.

5. Refunds (If Applicable)

Once we receive and inspect your return, we will email you to notify you of the approval or rejection of your refund.

  • Timing: If approved, your refund will be processed to your original method of payment within 5-10 business days.

  • Amount: You will be refunded the full price of the returned T-shirt(s).

  • Shipping Costs: Original and return shipping costs are non-refundable, unless the return is due to our error (see Section 6).

6. Damaged, Defective, or Incorrect Items

We work with professional printers to ensure the highest quality, but we are human (and our printers are too!). If you receive a T-shirt that is:

  • Damaged (e.g., holes, rips),

  • Defectively printed (e.g., misprinted, cracked, or fading design),

  • The incorrect item (e.g., wrong design or size),

Please contact us immediately at it-admin@kurageai.com with your order number and clear photos of the issue. We will cover all shipping costs to correct our error and will promptly send a replacement or issue a full refund, including original shipping.

7. Exchanges (If Applicable)

We are happy to exchange your T-shirt for a different size, subject to availability. If the requested size is out of stock, we will issue a refund for the returned item. Exchanges for a different design are treated as a return and a new purchase.

8. Store Credit

In cases where a full refund is not applicable (e.g., a change of mind on a custom design), we may offer store credit at our discretion. This credit will be issued via a digital gift card for future purchases on our site.

9. Questions & Contact Information

If you have any questions about this policy, please contact us:

Email: it-admin@kurageai.com
Response Time: We aim to respond to all inquiries within 24 hours on business days.