Shipping policy
Kurage Shipping Policy
Last Updated: September 1, 2025
Thank you for visiting and shopping at Kurage. The following policy outlines the details of our shipping process. Please read it carefully to understand how and when you will receive your order.
Please Note: Kurage products are made on-demand just for you. Each T-shirt is printed with its unique AI-generated design after your order is placed. This allows us to offer a wide range of designs sustainably.
1. Processing Time
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What it is: Processing time is the time it takes us to prepare your order for shipment. This includes creating your custom AIGC design, printing it on a T-shirt, and performing quality checks.
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Our Promise: All orders are processed within 3-5 business days (Monday through Friday, excluding holidays) after your order is placed.
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Please Note: This time frame does not include weekends or holidays. Orders placed after 12 PM PST will be considered placed on the next business day.
2. Shipping Times & Rates
We offer a single, reliable Standard Shipping method. Your shipping cost is automatically calculated at checkout based on your delivery location.
Once your order is processed and shipped, you will receive a shipping confirmation email with your tracking number.
The following table provides estimates for shipping times and costs. These are estimates only and are not guaranteed. Shipping times are calculated from the day your order is shipped (after the 3-5 day processing period) and can be impacted by local customs processing.
| Region | Standard Shipping Cost | Estimated Delivery Time (After Processing) |
|---|---|---|
| North America | $10.00 | 8-20 Business Days |
| Europe | $10.00 | 8-20 Business Days |
| Asia | $8.00 | 8-20 Business Days |
| Oceania | $8.25 | 8-20 Business Days |
| South America | $14.20 | 8-20 Business Days |
| Africa | $12.00 | 8-20 Business Days |
Important Note for International Customers:
Orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the customer's responsibility and are not included in the product or shipping cost. Kurage has no control over these fees.
3. Order Tracking
You will receive a tracking link via email once your order has been shipped. Please allow 24-48 hours for the tracking information to become active in the carrier's system.
If you have an account with us, you can also view your order status and tracking information by logging in and visiting your order history.
4. Shipping Address
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Double-Check Your Address: Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
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Address Changes: If you need to change your shipping address, please contact us immediately at it-admin@kurageai.com. We can only modify the address if your order has not yet been packaged and shipped.
5. Shipping Delays
Occasionally, events beyond our control (such as weather, carrier delays, customs inspections, or global events) may impact delivery times. We will do our best to notify customers of widespread delays but cannot be held responsible for these types of delays.
6. Lost or Stolen Packages
Kurage is not responsible for packages that are lost or stolen after being delivered to the address provided. If your tracking information states your package was delivered but you cannot find it, please first check with your neighbors and your local post office.
If the package is lost in transit, please contact us at it-admin@kurageai.com and we will work with the shipping carrier to initiate an investigation.
7. Questions & Contact Information
If you have any questions about our Shipping Policy, please contact our customer service team:
Email: it-admin@kurageai.com
We aim to respond to all inquiries within 24 hours on business days.